Last Updated: November 5, 2025
Look, we get it - nobody actually enjoys reading privacy policies. But here at Frostwyrm Stronghold, we're straight shooters. Your data's important, and we're not gonna mess around with it. This page breaks down what info we collect, why we need it, and how we keep it safe. No legal jargon, just the real deal.
When you sign up at the Stronghold, we're gonna need some basics from you. We're talking name, email, phone number, and your address. For membership stuff, we'll need payment details too - but that's handled through secure processors, not stored on our end.
If you're jumping into our personalized nutrition plans or athletic performance training, we might ask about your fitness history, any injuries you've dealt with, and your goals. This ain't us being nosy - it's so our coaches can actually tailor programs that won't wreck you and will get you where you wanna be.
We also track attendance and workout logs if you're using our facility management system. Helps us see what's working and what's not, plus it's pretty motivating to see your progress over time.
Here's the deal - we use your info to run the gym and make your experience better. That means processing your membership, scheduling your HIIT classes or Olympic weightlifting sessions, and sending you updates about what's happening at the Stronghold.
Your contact info lets us hit you up about class changes, new programs, or if we've gotta close for maintenance. We'll also use it to send monthly newsletters if you opted in - though you can bail on those anytime, no hard feelings.
The fitness data you share? That's gold for our coaches. They'll use it to design programs that actually match where you're at and where you're headed. Whether you're chasing powerlifting PRs or just trying to move better, we need that context.
We might analyze aggregate data - like overall attendance trends or popular class times - to improve scheduling and services. But this is always anonymized. We're not selling your personal details to anyone, period.
We take security seriously around here. All your personal data's stored on encrypted servers with limited access. Only staff who actually need your info to do their jobs can see it - like your coach reviewing your training plan or front desk confirming your membership.
Payment information goes through PCI-compliant payment processors. We don't see or store your full credit card numbers. That stuff stays between you and the payment gateway.
Our team gets regular training on data protection, and we've got protocols in place for handling information properly. If there's ever a breach - which we work hard to prevent - we'll notify you right away as required by Canadian privacy laws.
Physical records are kept locked up, and when we need to dispose of documents with personal info, they're shredded. We're not leaving papers with your details lying around.
This is your data, and you've got rights. You can access what we've got on file about you anytime - just shoot us an email or swing by the front desk. Wanna update something that's changed? We'll fix it right away.
If you decide Frostwyrm isn't for you and you're closing your membership, you can request we delete your personal information. We'll keep basic transaction records for accounting purposes (gotta stay compliant with tax laws), but everything else can go.
Don't wanna get marketing emails? Unsubscribe's always at the bottom of every newsletter. You'll still get essential communications about your membership or safety notices, but the promotional stuff stops.
Under Canadian privacy law (PIPEDA), you've got the right to file a complaint if you think we've mishandled your info. We'd rather you come to us first so we can make it right, but you've always got that option.
Our website uses cookies - those little data files that remember you when you come back. They help us keep you logged into your member portal and remember your preferences. Nothing creepy, just practical stuff.
We use analytics tools to see how people use our site - which pages are popular, where folks are dropping off, that kinda thing. It's all anonymized though. We're looking at patterns, not stalking individuals.
You can disable cookies in your browser if you want. Some features might not work as smoothly, but it's your call. We're not gonna guilt trip you about it.
We work with a few trusted partners to run things smoothly. Our payment processor handles transactions, our email service sends out communications, and our scheduling software manages bookings. These folks only get the data they need to do their specific job.
All our partners are vetted and have their own privacy policies. They're contractually obligated to protect your info and can't use it for their own purposes. If you wanna know who we're working with specifically, just ask.
We don't share your personal information with advertisers or data brokers. That's not how we roll.
Things change - laws get updated, we might add new services, or we'll find better ways to protect your data. When we update this policy, we'll post the new version here with a fresh date at the top.
If we make major changes that affect how we handle your information, we'll send you an email heads-up. We won't just sneak stuff in and hope you don't notice.
It's worth checking back here occasionally, especially if it's been a while. We try to keep things current and clear.
Got questions about this privacy policy or how we're handling your data? Don't hesitate to reach out. We'd way rather you ask than worry about it.
Contact us at:
Email: info@frostwyrmstronghold.info
Phone: (604) 555-8972
Address: 1247 Ironforge Avenue, Vancouver, BC V6B 2K9
You can also swing by the front desk during operating hours. Our staff's trained on privacy matters and can point you to the right person if they can't answer directly.
By using Frostwyrm Stronghold's services and facilities, you're acknowledging that you've read and understood this privacy policy. We're committed to earning and keeping your trust - that's part of what makes our community strong.